Privacy Policy

MakoPulse is an uptime-monitoring service operated by Mako Logics LLC ("we", "us"), based in Montgomery, Texas, USA. This policy explains what information we collect, why we collect it, and who touches it. The short version: we collect what the service needs to run, we don't run advertising or tracking, and we never sell your data.

What we collect

• Account information. Your e-mail address, workspace name, and a hashed password (we store a bcrypt hash, never the password itself).
• Monitoring configuration. The URLs, hostnames, and settings of the monitors you create, and the incidents, check results, and response-time data they generate.
• On-call contacts. Names, e-mail addresses, and (optionally) phone numbers you add as responders, used solely to deliver the alerts you configure.
• Status-page subscribers. E-mail addresses of people who subscribe to your public status pages, used solely to send them incident updates, with an unsubscribe link in every message.
• Plan status. Your workspace's plan and subscription state. If a workspace has a legacy paid subscription, card details go directly to Stripe and never touch our servers.
• Error reports. If a page on makopulse.com crashes in your browser or on our servers, we record the error message, its technical stack trace, and the page path (never the rest of the web address, and never anything you typed), and e-mail it to our own team so we can fix it. Your IP address is used briefly to rate-limit these reports and is not stored.

Cookies and local storage

• makopulse_session — an encrypted, essential cookie that keeps you signed in. No tracking, no third-party access.
• mp-theme — a browser localStorage value remembering your light/dark preference.
• Cloudflare Turnstile — our contact form uses Cloudflare's bot check, which may set its own cookies and collect browser signals per Cloudflare's privacy policy.

We run no analytics scripts and no advertising trackers.

Service providers who process data for us

• Vercel — application hosting (USA).
• Supabase — database hosting (USA).
• Fly.io — our monitoring probes run on servers in Virginia (USA) and Amsterdam (Netherlands). These probes are stateless: they check your sites and return results, storing nothing.
• Cloudflare — sends alert and verification e-mails.
• Twilio — sends SMS and voice-call alerts to phone numbers you provide.
• Stripe — billing for legacy paid subscriptions, if a workspace has one.
• Anthropic — powers AI incident diagnosis and post-mortems. When an incident occurs, technical evidence about the affected monitor (its URL, check results, network traces) is sent to Anthropic's API to generate the analysis. Anthropic does not train models on this API data.

What we do with it

We use your information to run the service: performing checks, opening incidents, sending the alerts you asked for, and publishing the status pages you configure. We do not sell personal information, share it for advertising, or use it for anything unrelated to monitoring.

Mobile numbers and text messages

We collect a mobile number only when you add one on the On-call page and agree to receive alert texts and calls at it, and we record when you agreed. The number is used only to send you the monitoring alerts you switched on.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with any third parties.

Our messaging provider, Twilio, processes the number solely to deliver the texts and calls on our behalf.

Reply STOP to any alert text to stop receiving them, reply HELP for help, or switch SMS off in the app. The full terms of the alert program are in section 5 of our Terms of Service, and the program page shows how opt-in works.

Retention and deletion

Monitoring history is kept while your account is active so your charts and reports work. If you delete a monitor, its check history goes with it. To delete your account and all associated data, e-mail us at the address below and we'll complete it within 30 days.

Your rights

You can ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Contact us and we'll respond within 30 days. If you're a California resident, you have these rights under the CCPA/CPRA and we honor them.

Changes

If we change this policy, we'll update the date at the top and, for significant changes, note it on the dashboard. Continued use after a change means you accept it.

Contact

Mako Logics LLC · 550 Club Dr #264, Montgomery, TX 77316, USA · admin@makologics.com · or use the contact form